Terms of service

1. The agreement

These terms are an agreement between you — the business buying the service, referred to below as the client — and [Registered company name], company number [Company registration number], registered at [Registered business address], trading as Booltspace.

You accept these terms when you create an account, redeem an invite code, buy a plan or a one-off package, or use any part of the service. If you are agreeing on behalf of a company, you confirm you are allowed to bind it.

You must be at least 18 and using Booltspace for a business purpose. It is not a consumer product. If you are somewhere that makes it unlawful for us to provide the service, you may not use it.

Our privacy policy forms part of this agreement.

2. Accounts and invite codes

Booltspace is invite-only. You sign up, then redeem a one-time access code that assigns your role: client, staff or admin. Until a code is redeemed an account has no dashboard access. Codes are single-use and issued to a specific person — do not share one, and tell us if you think a code or an account has been compromised.

You are responsible for everything that happens under your account and under any account you invite onto your team. Keep your sign-in details to yourself. Keep your contact email current, because that is where approvals, renewal notices and security messages go.

3. What we provide

Booltspace is a done-for-you growth service, delivered by our team through your dashboard. Depending on what you buy, that covers:

• AI-assisted content production — social posts, images, short-form video, written articles and design requests.
• Lead generation — prospect research, list building and outreach campaigns run to your brief.
• Websites and SEO — build, maintenance and search work.
• Brand and reputation — brand assets, and managing your review presence within the policy in section 9.

We work from the brief and style direction you approve. We may improve or change how the platform works, and may use subcontractors and third-party tools, but we stay responsible to you for the work delivered.

4. Plans and credits

Plans are Launch at $349 a month, Growth at $749 a month and Domination at $1,499 a month, with equivalent pricing in naira. One-off packages and custom scopes are also available and are quoted separately.

Production is priced in credits. A credit is a unit of our team's capacity, not money, and cannot be exchanged for cash:

• 1 image or social post = 1 credit
• 1 short-form video = 5 credits
• 1 written piece = 3 credits

Your plan includes a monthly credit balance. Unused credits roll over for one month and then expire — they do not accumulate indefinitely, because the team capacity behind them does not either. Credits are consumed when work is ordered, and a cancelled order returns its credits unless production has already started.

You can change plan from your billing page. Upgrades take effect immediately with the credit balance adjusted pro rata. Downgrades take effect at your next renewal so you keep what you have already paid for.

5. Billing, currency and renewal

Plans are billed in advance, in US dollars or Nigerian naira — you pick the currency, and it applies to the whole subscription. Where you choose an annual billing option, the discounted rate shown at checkout applies and the full term is billed up front.

Two ways to pay:

• Card, through a third-party payment gateway. The gateway handles your card details. Booltspace does not receive or store full card numbers.
• Bank transfer, with the receipt uploaded to your dashboard. An admin reviews it and activates or renews the plan once the transfer is confirmed. Until it is confirmed, the plan is not active and work does not start.

Subscriptions renew automatically each period until cancelled. Prices can change, but not mid-term: we will give at least 30 days' notice before a change affects your renewal, and you can cancel before it takes effect. Taxes, duties and bank or gateway charges are yours unless we say otherwise. Third-party costs that belong in your name — domain registration, ad spend, premium subscriptions your site or campaign depends on — are not included in the plan price and are not marked up by us.

If a payment fails or a transfer is not confirmed, we may pause production until it is resolved. We will tell you before pausing.

6. Cancellation and refunds

There is no contract and no minimum term. You can cancel from your dashboard at any time, and cancellation takes effect at the end of the period you have already paid for. You keep access, and we keep working, until then.

Refunds, plainly:

• Work already delivered is billable. Cancelling does not refund a month in which we produced and delivered work.
• Unused credits are not refunded for cash. They are capacity you reserved and did not use.
• If you cancel in a billing period where we have delivered nothing and started nothing, tell us and we will refund that period.
• If we fail to deliver what your plan promised in a given month, and we cannot put it right within a reasonable time, we will refund or credit that month at your choice.
• Duplicate or mistaken charges are refunded in full, as soon as we can confirm them.

Refunds go back by the route the money arrived. Bank transfer refunds go to the account the transfer came from. One-off packages and custom scopes are refundable only for work not yet started, unless the quote says otherwise.

7. Your responsibilities

Most of the things that go wrong in this kind of work go wrong here, so read this section properly.

• Accurate information. Give us correct business, billing and contact details, and keep them current.
• Rights in what you supply. Logos, photos, product images, copy, fonts, music, testimonials and anything else you hand us must be yours to use, or properly licensed. You grant us permission to use them to produce your work, and to show finished work in our portfolio unless you tell us not to.
• Lawful basis for outreach. For any lead generation campaign, you are responsible for having a lawful basis to contact the people on your list, and for complying with the marketing laws that apply to them — the GDPR and UK GDPR and ePrivacy rules in Europe, CAN-SPAM and state law in the United States, the Nigeria Data Protection Act 2023, and the equivalent wherever else you are targeting. You set the targeting; you own that decision. Section 10 covers the data protection roles.
• Access, not credentials. Where a campaign needs access to a platform, give it through that platform's own delegated access tools. Do not send us passwords or backup codes. We will not ask for them and we will not store them.
• Timely feedback. Approvals and briefs gate production. If a deliverable sits unreviewed, the schedule moves.
• Lawful use. You will not use Booltspace or anything we produce for an illegal or prohibited purpose. Section 11 lists what that means.

8. Who owns the work

You do. On delivery, the deliverables we produce for you are yours outright — images, video, written content, designs, website code and brand assets. That does not change if you cancel.

• You can download full-resolution originals from your dashboard, and you keep them after your account closes.
• Lead lists built for you are exportable and belong to you. So does the outreach record attached to them.
• Your domain, hosting and social and advertising accounts stay registered in your name. We never hold them in ours.
• Third-party assets inside a deliverable — stock imagery, licensed fonts, music — come with whatever licence that supplier grants. We will tell you when a deliverable depends on one.

What stays ours: the Booltspace platform itself, our name, our branding, our templates, workflows, internal tooling and anything we built before or outside your project. You may use finished deliverables however you like; you may not resell access to the platform.

We may show finished work publicly as a case study or portfolio piece. If you would rather we did not, say so and we will not.

9. Reviews integrity policy

Our reputation service only ever solicits genuine reviews from your real customers. That is a firm policy, not a preference, and it is part of this agreement.

We will not, on your behalf or anyone else's:

• Write, buy, trade or fabricate reviews.
• Post reviews as if we were a customer.
• Offer payment, discounts, gifts or entries into prize draws in exchange for a review.
• Gate review requests — asking only the happy customers and diverting the unhappy ones.
• Post negative reviews of your competitors, or try to have honest negative reviews removed. We will help you report a review that genuinely breaches a platform's policy, which is a different thing.

If you ask us to do any of the above we will refuse, and repeated requests are grounds for us to end this agreement. These practices breach the policies of every major review platform and the consumer protection law of most countries, and they put your business at risk, not just ours.

10. Lead generation data and privacy roles

When we run lead generation for you we handle personal data about people who are not our clients — prospects. The roles are:

• You are the data controller. You decide who is targeted and why, and you are responsible for the lawful basis, for any notice or consent those people are owed, and for honouring opt-outs.
• Booltspace is the data processor. We process prospect data only on your documented instructions, and for no purpose of our own.

As processor we commit to:

• Process prospect data only as you instruct, unless the law requires otherwise, in which case we will tell you where we are allowed to.
• Keep it confidential and apply the security measures described in our privacy policy.
• Use only the sub-processors named in our privacy policy, and tell you before we add one that touches your campaign data.
• Help you respond to access, deletion and objection requests from prospects, and pass any such request we receive straight to you.
• Tell you without undue delay if we become aware of a personal data breach affecting your campaign data.
• Delete or return prospect data at the end of the campaign, on your instruction, except where we must keep a record by law.

If your regulator requires a separate written data processing agreement, ask us and we will sign one. This section is not a substitute for the Article 28 terms a lawyer should draft for you.

11. Acceptable use

You may not use Booltspace, or ask us to produce work, that:

• Breaks the law anywhere it is published or sent.
• Promotes fraud, scams, pyramid or Ponzi schemes, fake investment returns or counterfeit goods.
• Makes false or unsubstantiated claims, including health, medical or financial claims you cannot evidence.
• Infringes someone else's copyright, trade mark or other rights, or impersonates another person or business.
• Harasses, threatens, defames or targets people on the basis of race, religion, sex, sexuality, disability or similar.
• Involves adult content, weapons, illegal drugs or other material our suppliers prohibit.
• Sends unsolicited bulk messaging to people you have no lawful basis to contact, or ignores their opt-outs.
• Attempts to breach, overload, reverse engineer or scrape the platform, or to reach data belonging to another client.

We reserve the right to decline any specific piece of work we consider dishonest, harmful or damaging to our reputation, and we will tell you why.

12. Third-party platforms

Much of this work happens on platforms we do not own or control — search engines, social networks, review sites, advertising systems, payment gateways and hosting providers. Their rules, algorithms, pricing and availability are theirs to change, without notice to us or to you.

We work within their policies and we will tell you when a policy blocks something you want. But we are not responsible for a platform suspending your account, changing an algorithm, removing content, altering its pricing or going down, and we cannot appeal on your behalf beyond the routes they provide.

13. No guarantee of results

This matters, so it is stated plainly: we do not guarantee marketing results. Not rankings, not traffic, not leads, not conversions, not revenue, not reviews, not follower growth.

We guarantee the work: the deliverables your plan includes, produced to a professional standard, on the schedule we agree. What the market does with that work depends on your offer, your pricing, your competitors, your sales follow-up, seasonality and platforms outside anyone's control.

Anything you see on this site describing past results is exactly that — past, and specific to that client. It is not a forecast of yours. Any projection or estimate we give you in a proposal is an informed opinion, not a promise. The service is provided as is, and to the extent the law allows we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

14. Limitation of liability

To the fullest extent the law allows, neither party is liable to the other for indirect or consequential loss, lost profit, lost revenue, lost business, lost goodwill or lost or corrupted data arising from this agreement.

Our total liability to you for all claims in any 12-month period is capped at the total amount you paid Booltspace in the 12 months before the event giving rise to the claim.

Nothing here limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the applicable law does not allow to be limited. Some jurisdictions restrict these exclusions, so parts of this section may not apply to you.

15. Indemnity

You will indemnify Booltspace against claims, losses and reasonable legal costs arising from: material you supplied to us that infringes someone's rights; outreach carried out on your instruction without a lawful basis; your use of deliverables after we hand them over; and your breach of these terms, in particular sections 7, 9 and 11.

We will indemnify you against claims that work we originated — not work based on material you supplied — infringes a third party's intellectual property rights, provided you tell us promptly and let us handle the defence.

16. Suspension and termination

You can cancel at any time, as described in section 6. We can suspend or end an account if payment fails and is not resolved, if these terms are breached, if we are asked to do something in section 9 or 11, or if continuing would expose us to legal risk.

Except where the breach is serious or unlawful, we will warn you and give you a fair chance to fix it first. On termination you keep every deliverable already produced, and can export your lead lists and files for at least 30 days. Fees already incurred remain payable. Sections 8, 10, 13, 14, 15 and 18 survive termination.

17. Changes to these terms

We may update these terms as the service changes. The date at the top of the page always reflects the current version. If a change materially affects your rights or what you pay, we will email account holders at least 30 days before it takes effect, and continuing to use the service after that date means you accept it. If you do not, cancel before the change applies.

18. Governing law and disputes

This agreement is governed by the laws of [Governing law jurisdiction — to be completed], and the courts of [Courts with jurisdiction — to be completed] have jurisdiction over any dispute.

These have deliberately been left blank. Which law governs a contract is a commercial and legal decision that depends on where the business is registered, where its clients are and where it could realistically enforce a judgment — it should be chosen with a lawyer, not picked for convenience. Mandatory consumer and data protection rules in your own country may apply regardless of what is filled in here.

Before anything formal, talk to us. Most disputes in this business are a misunderstanding about scope, and email fixes them faster than lawyers do.

19. Contact us

Questions about these terms go to hello@booltspace.com, or by post to [Registered company name], [Registered business address].

How we handle personal data is set out in our privacy policy.